1. Return and Dispute Window
Customers have a window of 14 days from the exact date of physical delivery to flag any product issues. To qualify for a return evaluation, you must notify our support team within this timeframe regarding:
- Damaged or defective items.
- Incorrect items or order mismatches.
- Non-delivery of expected items.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Refund Processing and the "Original Source" Rule
In strict compliance with local banking regulations, card scheme rules (Visa and MasterCard), and payment gateway standards, cash or bank transfer refunds are not permitted for online card transactions.
- All approved refunds for transactions made via credit cards, debit cards, or local mobile wallets will be credited exclusively back to the original payment method and account used during the initial purchase.
3. Refund Timeframes
Once we receive and inspect your returned item, we will send you an email or SMS notification confirming approval or rejection of your refund. If approved, the refund will be initiated. Please note that the standard bank processing window for funds to clear through the banking network and reflect on your cardholder statement takes 7 to 10 working days.
4. Return Shipping Costs
- If the return is due to a manufacturing defect or an error on our part (e.g., wrong item sent), we will cover the return shipping expenses.
- For change-of-mind returns or standard exchanges, the buyer assumes responsibility for paying their own shipping costs for returning the item to our fulfillment center. Shipping costs are non-refundable.